hsm 8000 issue

Mar 3, 2015 at 12:57 PM
i currently have a thales hsm 8000 . The alarm led is illuminated . on doing a reboot on the hsm the led stays illuminated.

i cannot connect via console to the hsm. no matter the serial port settings . i tried many settings i cannot connect to it.

what can i do to make the alarm led go off and how else can i connect to the hsm other than the console. The management port was never configured. how do i return the hsm to factory settings.
Editor
Mar 4, 2015 at 8:32 AM
Hi,

Try "Erease" button on front pannel. Press it and hold approx 10 seconds.

When you try to connect to console does console returns any output?

Regards,
Juris
Mar 6, 2015 at 12:36 PM
i tried it still the console does not show any output. it always has the alarm and power led on.
Shingai Jinguri
Senior Systems Engineer
Strategic Information Systems
Suite 2 Fountain Court, Westgate
Harare,Zimbabwe
Tel +2634333667
Mob +263731357215
E-mail [email removed]



<f
Editor
Mar 7, 2015 at 8:41 PM
Hi,
I am sorry man, but the most probably HSM is dead and needs repairs :(

If I am right HSM8000 is out of live few monthes. :/ Sorry

Regards,
Juris
Mar 11, 2015 at 6:46 PM
Hi,

It happens when power unplugged for a long time. Try to reload the firmware and leave it powered at least 1 week.
The tool required to load the firmware comes in a CD with the package. Also you may find the firmware in that CD.

Regards
Mar 12, 2015 at 8:47 AM
my problem is that the customer no longer has the cd. i cannot even connect to the console. the management port was never configured. i am trying another serial null modem cable to see if i am able to connect to the console

Shingai Jinguri
Senior Systems Engineer
Strategic Information Systems
Suite 2 Fountain Court, Westgate
Harare,Zimbabwe
Tel +2634333667
Mob +263731357215
E-mail [email removed]



<f
Apr 16, 2015 at 2:50 PM
Unfortunately manufacture of the Thales HSM8000 stopped about 5 years ago and support finished last year.
There is a replacement device - the payShield 9000 - you should maybe consider that instead?

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